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This role will be responsible for driving the M-Pesa roadmap, and driving strategic and operational alignment with MPA to drive Customer KPIs’.
Your Responsibilities Will Include
Drive strategic, product roadmap and operational alignment of the IB opcos with MPA understanding of each market’s position, plans and resources
Implementation of the standardized M-Pesa operating model across the opcos
Provide internal and external visibility on M-Pesa; own key IB M-Pesa reporting activities, e.g. IB COO updates, IR support
Engage regional stakeholders and partners to grow the M-Pesa ecosystem across all markets
Represent M-Pesa from a commercial perspective in internal Compliance and Regulatory forums
Drive operational efficiency and implement strategies, business processes to continually improve operational efficiency
Drive the delivery of key M-Pesa initiatives in order to achieve NPS. Revenue, Customer connections
Drive continuous improvement based on internal standards and best practices including governance and compliance
Ensure that customer journey design, product design, experience analysis, channel and segment is integrated to establish optimal customer experience design that is capable of smooth implementation
Provide the required expertise for facilitating and leading improvement initiatives within the M-pesa business operations through the facilitation of training and knowledge sharing.
The Ideal Candidate For This Role Will Have
Must have technical/professional qualifications:
Minimum Of 8-10 Years Of Work Experience
Minimum of 5-8 years experience in the telecoms or similar high tech
Minimum of a Bachelor’s degree in a Commercial or Technical field
Experience in Financial services/Banking for at least 2 to 3 years at the same level
Experience in distribution, retail and corporate sales
Solid & proven experience in Experience developing and managing sales performance
Must have a proven track record of driving successful business results through sales activities
Core Competencies, Knowledge, And Experience
Ability to build strong relationships and credibility with multiple levels, internally and externally
An effective collaborator who affects operational, customer experience, and commercial improvements
In-depth knowledge and experience of call center operations and how to achieve high levels of customer experience satisfaction
Strong business and financial acumen
Closing date for Applications: 17 January 2023The base location for this role is Midrand, Vodacom Campus.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
To apply for this job please visit www.linkedin.com.